Domestic Shipping
At VelouraCollection, I strive to ensure your order arrives swiftly and securely. All domestic shipments are processed within 1-3 business days and typically take 3-7 business days to reach you. I offer various shipping options to suit your needs, from standard to expedited services.
International Shipping
I am excited to offer international shipping to veloura global fashion enthusiasts! International orders may take longer to process and deliver, usually ranging from 7-21 business days depending on your location. Please be aware that shipping times may vary due to customs processing.
Customs Duties & Other Fees
For international orders, please note that you may be responsible for customs duties or taxes levied by your country. VelouraCollection is not responsible for any additional fees incurred during the customs process, so we recommend checking your local regulations before placing an order.

Returns

How to Return
If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your order. To initiate a return, simply visit our returns page and follow the instructions to print a return label.
Damaged or Incorrect Items
I take great care in ensuring your items arrive in perfect condition. If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery, and I will assist you in resolving the issue promptly.
Exchanges
I understand that sometimes you may want to exchange for a different size or style. To exchange an item, simply follow the return process and place a new order for the desired item. I will refund your original purchase once the return is processed.